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Terms & Conditions

Do not use this site for a medical emergency. If you believe you may be experiencing an emergency, (i) call 9-1-1; (ii) go to the nearest emergency department; (iii) contact your local crisis center; (iv) call or text the 988 Suicide & Crisis Lifeline by dialing 988; or (v) text "HOME" to 741741 to reach the Crisis Text Line.

HC Smart, Inc. DBA PeptidesQ / MD Hotline ("PeptidesQ," "we," "our," or "us") owns and operates peptidesq.com, wellness.mdhotline.com, and related websites and applications (together, the "Website"). The Website and every feature, service, product, membership, and piece of content made available through it — including services delivered by the independent clinicians and medical groups who work with us — are referred to as the "Services." These Terms & Conditions ("Terms") form a binding agreement between you and PeptidesQ and govern your access to and use of the Services.

Please read these Terms carefully. By creating an account, purchasing a protocol or membership, clicking to accept these Terms, or otherwise using the Services, you agree to be bound by them. If you do not agree, do not use the Services.

Section 20 contains a binding individual arbitration agreement and a waiver of class actions and jury trials. It affects how disputes between you and PeptidesQ are resolved.

1. Eligibility

You must be at least 18 years old, a resident of the United States, and legally able to enter contracts. Certain protocols have additional clinical eligibility requirements determined solely by your prescribing clinician, and some protocols are not available in every state.

2. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. Health information you share with clinicians through the Services is handled as Protected Health Information in accordance with HIPAA and applicable state law.

3. Updates to these Terms

We may revise these Terms from time to time at our discretion. Updates take effect when posted on the Website unless applicable law requires additional notice. Continuing to use the Services after an update means you accept the revised Terms, so we encourage you to review this page periodically.

4. The Website does not provide medical advice

Content on the Website is for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your provider about any medical condition before making healthcare decisions. "Provider" means an independent licensed clinician or professional entity that delivers clinical services to you through or in connection with the Services.

5. Nature of services

PeptidesQ connects members with independently licensed clinicians for evaluation and, when clinically appropriate, prescriptions dispensed by licensed partner pharmacies. PeptidesQ is not itself a medical practice or pharmacy and does not practice medicine. The clinician-patient relationship is solely between you and your Provider, and every prescribing decision is made in the Provider's independent professional judgment. Approval of an application, membership, or payment does not guarantee that any product will be prescribed.

6. Reliance on information

We do not guarantee that information on the Website is accurate, complete, or current. Any reliance you place on it is at your own risk, and we disclaim responsibility for decisions made based on Website content by you or anyone you share it with.

7. Accounts

You are responsible for the accuracy of the personal and medical information you provide, for keeping your login credentials confidential, and for all activity on your account. Notify us promptly at inquiries@peptidesq.com if you suspect unauthorized access.

8. Electronic communications and signatures

By creating an account you agree to receive electronic communications from PeptidesQ — by email, by text message (SMS) to the mobile number you provide, or through notices on the Website. These include account, security, verification-code, order, and shipping messages that are part of your relationship with us. Your carrier may charge for data or messages. We may also send promotional messages such as newsletters and offers; you can opt out of those at any time using the unsubscribe link or by replying STOP to texts.

Notices, disclosures, and agreements we deliver electronically satisfy any legal requirement that they be in writing. Clicking, tapping, checking a box, or otherwise selecting a button or option on the Website to accept a consent, agreement, or transaction is your legal signature, with the same effect as signing on paper, and no third-party certification is required to make it valid. We recommend keeping copies of our electronic communications for your records.

9. Changes to the Website

We may add, change, or remove content, features, protocols, or pricing at any time. Some material on the Website may be out of date, and we are not obligated to update it.

10. Ownership, trademarks, and license

The Website and all of its content, software, and design are owned by PeptidesQ or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. The PeptidesQ and MD Hotline names, logos, and related product names, designs, and slogans are trademarks of HC Smart, Inc. DBA PeptidesQ / MD Hotline and may not be used without our prior written permission. Other marks on the Website belong to their respective owners. We grant you a limited, revocable, non-transferable license to use the Website for your personal, non-commercial use. All rights not expressly granted are reserved.

11. Acceptable use

You agree that you will not, and will not allow anyone else to:

  • copy, reproduce, distribute, modify, republish, create derivative works from, or reverse-engineer the Website or its content;
  • resell, share, redistribute, or transfer any prescribed product, or misrepresent your identity or medical history;
  • impersonate PeptidesQ, its staff, a clinician, or any other person, including by using look-alike email addresses;
  • use bots, scrapers, spiders, or manual processes to monitor or copy the Website without our written consent;
  • introduce viruses, malware, or other harmful code, or launch denial-of-service or similar attacks;
  • attempt to gain unauthorized access to the Website, its servers, databases, or other members' data, or otherwise interfere with its proper operation;
  • use the Services in violation of any law or in a way that could harm PeptidesQ, other members, or expose them to liability.

If you breach these rules, your right to use the Website ends immediately and you must, at our request, return or destroy any materials you copied.

12. Pharmacy fulfillment, shipping, and packaging

When your Provider issues a prescription, you authorize the Provider and PeptidesQ to transmit it to one or more licensed U.S. pharmacies, including compounding pharmacies where permitted ("Partner Pharmacies"), for dispensing and shipment, as allowed by law.

  • Pharmacy transfers. Your prescription may be moved between pharmacies for availability, pricing, or operational reasons, consistent with law and your instructions.
  • Shipping. Delivery times are estimates and may vary because of pharmacy verification, carrier delays, weather, holidays, or other factors outside our control.
  • Temperature-sensitive products. Many peptides require cold-pack shipping and refrigeration. You are responsible for receiving packages promptly and following the storage instructions provided.
  • Packaging. Some products may ship in packaging that is not child-resistant where permitted. Keep all medications out of reach of children and pets.

Direct any questions about your health or a prescribed product to your Provider or another qualified healthcare professional.

13. Payment, subscriptions, and automatic renewal

By providing a card or other accepted payment method ("Payment Method"), you authorize us and our payment processors to charge it for the total amount of your purchase plus applicable taxes. If your Payment Method cannot be verified or is declined, your order may be paused or cancelled until the issue is resolved. You remain responsible for any uncollected amounts, and you authorize us to keep billing your Payment Method as it may be updated.

If you enroll in a membership or recurring protocol, you authorize recurring charges at the cadence disclosed at checkout until you cancel. To avoid a renewal charge you must cancel before the cutoff shown at checkout or in your account (for example, 48 hours before your next scheduled order). Full billing details are in our Subscriptions and Payment Plan Policy, which is part of these Terms.

Services are offered on a self-pay basis and are not billed to insurance. We do not guarantee that any amount you pay is reimbursable by insurance, an HSA, or an FSA. Payments are processed by third parties such as Payroc, PayPal, Apple Pay, and Google Pay, and we do not store full card numbers. Buy-now-pay-later options such as Klarna are provided under that provider's own terms and privacy practices; approval and repayment are solely between you and that provider.

You agree to use only payment methods you are authorized to use. If you file a chargeback for a charge that was legitimately owed, we may suspend your account and pursue collection of the amount due.

14. Refunds

All sales are final except as expressly stated in our Subscriptions and Payment Plan Policy or as required by law. Because prescription and compounded products are dispensed for a single patient, shipped orders cannot be returned.

15. Promotions and referral programs

We may occasionally offer discounts, promotions, referral or partner programs, or sweepstakes. These may carry their own eligibility rules and official terms, which are incorporated into these Terms and will control if they conflict. See also our Brand Partner Results & Income Disclaimer.

16. Suspension and termination

We may suspend or end your access to all or part of the Services at any time, with or without notice, including for a violation of these Terms. Provisions that by their nature should survive — including Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution — will survive termination.

17. Third-party links

Links to third-party websites or resources are provided for convenience only. We do not control or endorse them and are not responsible for their content or for any loss arising from your use of them. Visiting them is at your own risk and subject to their terms.

18. Disclaimer of warranties

The Services and all content are provided "as is" and "as available." Your use of the Services is at your sole risk. PeptidesQ, its affiliates, and their licensors, service providers, employees, agents, officers, and directors disclaim all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Where your jurisdiction does not allow these limitations, your sole remedy is to stop using the Services.

19. Limitation of liability

To the fullest extent permitted by law, PeptidesQ and its affiliates, licensors, service providers, employees, agents, officers, and directors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost business, or litigation costs — arising out of or related to your use of, or inability to use, the Services or any linked website, even if advised of the possibility of such damages.

Our total liability to you for all claims, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of (i) one hundred dollars ($100) or (ii) the amount you paid PeptidesQ in the twelve (12) months before the claim arose. Some jurisdictions do not allow certain of these limits, in which case they apply to the greatest extent permitted by law.

If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

20. Indemnification

You agree to defend, indemnify, and hold harmless PeptidesQ, its affiliates, licensors, and service providers, and their officers, directors, employees, contractors, agents, successors, and assigns from any claims, losses, damages, judgments, costs, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Services or their content, or your use of information obtained through the Services.

21. Governing law

These Terms and any dispute between you and PeptidesQ or its affiliates are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

22. Dispute resolution and arbitration

Before starting any formal proceeding, you and we agree to send written notice of the dispute to the other party and to try in good faith to resolve it informally. Notices to us should go to inquiries@peptidesq.com and to our mailing address below. If the dispute is not resolved within 30 days, it will be resolved by individual, binding arbitration in English before a single arbitrator, administered by JAMS under its Streamlined Arbitration Rules & Procedures as modified by this section. Hearings will be held by phone or video unless the arbitrator decides an in-person hearing is needed, in which case it will take place in Miami-Dade County, Florida. The arbitrator may award injunctive or specific-performance relief only as needed to resolve the individual claim. The award may be entered in any court of competent jurisdiction. Each party bears its own attorneys', expert, and witness costs unless the arbitrator or applicable law provides otherwise.

Any claim arising out of or relating to these Terms must be filed within one year after it accrues or it is permanently barred. You and we each waive the right to go to court, to a jury trial, and to take part in any class action, class arbitration, or other representative proceeding. Notwithstanding the foregoing, either party may seek relief in the state or federal courts located in Miami-Dade County, Florida to protect its intellectual property rights, without waiving the right to arbitrate other claims.

23. Waiver and severability

Our failure to enforce any provision is not a waiver of that or any other provision. If any provision is found invalid or unenforceable, it will be limited to the minimum extent necessary and the rest of these Terms will remain in full effect.

24. Geographic restrictions

PeptidesQ is based in the United States and the Services are intended for U.S. residents only. If you access the Website from outside the United States, you do so on your own initiative and are responsible for complying with local laws.

25. Entire agreement

These Terms, together with our Privacy Policy, Consent to Tele-Health, Subscriptions and Payment Plan Policy, and any additional terms presented at checkout, are the entire agreement between you and PeptidesQ regarding the Services and replace all prior understandings on that subject.

26. Contact us

Questions, feedback, and support requests can be sent to inquiries@peptidesq.com. Privacy requests can be sent to privacy@peptidesq.com. Mail: HC Smart, Inc. DBA PeptidesQ / MD Hotline, 20900 NE 30th Ave, Ste 200, Aventura, FL 33180.

HC Smart, Inc. DBA PeptidesQ / MD Hotline · 20900 NE 30th Ave, Ste 200, Aventura, FL 33180. Last updated: November 9, 2026.